(FastCo. Article) Listening skills are essential to leadership that’s responsive, attentive and empathetic. Here’s how to sharpen yours.
By Harvey Deutschendorf
We tend to pay a great deal of attention to our ability to speak. From Toastmasters to an unlimited amount of courses, workshops, and training available we see that speaking, especially public speaking, is a highly desirable, sought-after skill.
““The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them.”
– Ralph G. Nichols”
Public speaking is considered to be an essential ability for those who desire to advance their career in business and politics. But considering all the noise concerning the importance of speaking, listening is virtually ignored.
It can be argued that listening is every bit as important as speaking. Everyone desires to be heard and understood, and we reward people who provide us with those opportunities with our trust and loyalty.
Here are five ways to increase our listening abilities:
1. Be Fully In The Moment
Have you ever been speaking to someone and found that they are distracted by something and not really listening to you? You probably thought this was annoying, frustrating, and disrespectful. At that point you may have even become angry or shut the conversation down.
When someone is speaking it is vitally important to be fully present and in the moment with them. If something else is on your mind, like a call you have to make, or a text you need to answer, let them know, do what you need to do, and when you are finished let them know you are ready to listen.
When listening pay attention not only to the words but the tone of voice, facial expressions, and body language. This will give you information that will be as important as the words themselves.
2. Put Yourself In Their Shoes
Whether you agree with the speaker or even have an interest in what they have to say, what they are saying is important to them. Imagine yourself in their situation, wanting only to have someone listen to them. When they are speaking, make an effort to think of where they are coming from and why. Imagine what their life is like and what struggles they might be facing. People will appreciate that you made the effort to understand and really hear them.
3. Pick Up Key Points And Let The Speaker Know You Did
Many people have trouble focusing on what someone is saying especially if they speak for longer than a minute or so. It is easy for our attention to drift to something else that we might find more interesting. If that’s the case, try to pick up a few key points in the conversation. After they finish talking, let them know that you heard them by mentioning the key points you heard them say and ask them to clarify anything that you did not understand. You will be forgiven for not being able to follow the whole conversation if the person talking believes that you made an honest effort.
4. Practice Active Listening
Most people are thinking of how they are going to reply when someone is talking. Instead of doing that, try to focus completely on what the person is saying. Pretend that you will be tested on how much of what they were saying you heard and understood. A good exercise to practice is to sit down with a family member or a good friend and practice simply giving feedback to them of what you heard them say. You will notice that it gets much easier to focus on their words when you aren’t worrying about how you will respond.
5. Develop Curiosity, An Open Mind, And A Desire For Continuous Growth
People who are naturally curious see conversations as learning opportunities. They are always looking to discover or learn something new and see everyone they talk to as having the potential to teach them something. They are open to the idea that their own way of seeing things may not be the only, or necessarily the best, way and don’t feel the need to always defend their own point of view or way of seeing the world.
These people are continuously looking for new learning opportunities and taking on new challenges. You will recognize these people as the ones who are signing up for courses, volunteering, and trying new experiences throughout their lives. For them, listening to others becomes an easy and natural way to continue on their self-development journey…
